Peacock, NBCUniversal’s streaming service, offers a variety of content, including movies, TV shows, sports, and original programming. If you’ve decided to cancel your Peacock subscription, there are a few ways to do so, depending on how you initially signed up. This article outlines the different methods for contacting Peacock and initiating the cancellation process visit peacocktv.com/tv.
1. Cancelling Through the Peacock Website (Most Common Method)
The most common and often easiest way to cancel your Peacock subscription is directly through their website:
- Go to the Peacock Website: Open a web browser and navigate to peacocktv.com.
- Sign In to Your Account: Click on the “Sign In” button and enter your Peacock account credentials (email address and password).
- Access Your Account Settings: Once logged in, click on your profile icon (usually in the upper right corner) and select “Account.”
- Find Your Plan: In your account settings, you’ll find a section related to your current plan and subscription details.
- Select “Change or Cancel Plan”: Look for an option that says “Change Plan” or “Cancel Plan,” or similar wording.
- Follow the Cancellation Prompts: You’ll be presented with a series of prompts to confirm your cancellation. Make sure to follow these steps carefully. You may be offered a lower-priced plan or other incentives to stay, but if you wish to cancel completely, continue with the cancellation process.
- Confirm Cancellation: Once you’ve completed the steps, you should receive a confirmation message or email indicating that your cancellation is complete.
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2. Cancelling Through Third-Party Billing (e.g., Roku, Apple, Google Play)
If you subscribed to Peacock through a third-party billing platform, such as Roku, Apple App Store, Google Play Store, or Amazon Appstore, you’ll need to manage your subscription through that platform:
- Roku: Go to your Roku account online, manage your subscriptions, and cancel Peacock from there.
- Apple (iOS or Apple TV): Go to your device’s settings, then to your Apple ID, then to Subscriptions, and manage your Peacock subscription.
- Google Play (Android): Open the Google Play Store app, tap your profile icon, then tap “Payments & subscriptions” and manage your Peacock subscription.
- Amazon (Fire TV): Go to your Amazon account online, manage your memberships and subscriptions, and cancel Peacock from there.
The exact steps may vary slightly depending on the platform, but the general process involves accessing your account settings within the respective platform and managing your active subscriptions.
3. Contacting Peacock Customer Support (Less Common)
While cancelling online is generally preferred, you can also try contacting Peacock customer support for assistance with cancellation. However, this method might take longer than the self-service options.
- Visit the Peacock Help Center: Go to the Peacock Help Center on their website.
- Look for Contact Options: Search for contact information, which might include a contact form, email address, or phone number.
- Explain Your Situation: When contacting support, clearly state that you wish to cancel your Peacock subscription.
Keep in mind that contacting customer support might involve wait times, and it’s generally more efficient to use the online cancellation methods if possible.
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Important Considerations
- Check Your Billing Cycle: Be aware of your billing cycle to avoid being charged for another month. Cancelling close to the end of your billing period ensures you have access until the end of the current cycle.
- Confirmation: Always ensure you receive a confirmation of your cancellation, either on the website or via email. This serves as proof of your cancellation request.
- Refunds: Typically, you won’t receive a refund for any unused portion of a billing cycle if you cancel mid-cycle. You’ll usually retain access until the end of the current billing period.
By following these steps, you can successfully cancel your Peacock subscription through the most convenient method for your situation.
